Política de frete

At Luvea, we combine premium products with reliable global logistics. Your order is fulfilled from our strategically located centers in the USA, Brazil, and Asia - ensuring fast, efficient delivery wherever you are in the world.

Order Processing Time

All orders are processed within 24 to 48 business hours after payment confirmation.

  • Orders placed Monday to Friday are typically processed the same day or the next business day
  • Orders placed on weekends or public holidays will be processed on the next working day

You will receive a confirmation email with tracking information as soon as your order is dispatched.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

  • Standard delivery: 3 to 9 business days (most regions worldwide)
  • Extended delivery: 10 to 15 business days (in cases of customs inspections, severe weather, or peak holiday seasons)

Please note that delivery times are estimates and may vary depending on your location and local postal conditions. We will always keep you informed with live tracking updates.

Our Shipping Partners

We work exclusively with trusted, internationally recognized couriers to ensure safe and timely delivery of your order:

  • DHL - international express delivery
  • FedEx - priority and ground shipping
  • UPS - global logistics
  • USPS - domestic and international mail (USA)
  • Royal Mail - United Kingdom delivery
  • Deutsche Post - Germany and European delivery
  • Oesterreichische Post - Austria and Central Europe
  • Swiss Post - Switzerland and neighboring regions

Your shipment will be automatically assigned to the most efficient carrier for your region at the time of dispatch.

Customs, Duties and Taxes - Fully Covered by Luvea

We cover all customs duties and import taxes on your behalf. No matter where you are located, you will not be charged any additional fees upon delivery. We believe in a transparent, hassle-free shopping experience from checkout to your door.

Worldwide Shipping Availability

We deliver to almost every country worldwide. A small number of remote areas and isolated islands may have delivery restrictions. If your country and address appear at checkout, we ship to you - no exceptions.

Order Changes and Cancellations

We understand that plans change. You have up to 24 hours after placing your order to request a modification or cancellation.

Important exceptions:

  • If your tracking number has already been generated or your order has been handed to the courier - even within 24 hours - we are unable to cancel or modify the order
  • Once an order enters the shipping process, cancellations are no longer possible

We recommend carefully reviewing your order details before completing checkout. For urgent change or cancellation requests, contact us immediately at support@luvea.com.

Tracking Your Order

As soon as your order is dispatched, you will receive an email with your tracking number and a direct link to monitor your shipment in real time. You can also track your order directly on the carrier's website using the tracking number provided.

Lost or Damaged Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact us at support@luvea.com within 7 days of the expected delivery date. Include your order number and photos of any damage. We will resolve the issue promptly at no additional cost to you.

Need Help?

Our customer support team is available to assist you with any questions about your shipment. Contact us at support@luvea.com and we'll get back to you within 1-2 business days.